Legal
Privacy Policy
Last updated: April 2026
This Privacy Policy explains how Paynex App Inc. collects, uses, and protects your personal information when you use our platform.
1. Information We Collect
We collect information you provide directly to us when you create an account, complete identity verification, or use our services. This includes: • Personal identification information (name, email address) • Identity verification documents submitted through our KYC verification process • Financial information necessary to process withdrawals (bank account details) • Transaction history and usage data within the Paynex platform • Device and browser information for security purposes
2. How We Use Your Information
Paynex uses the information we collect to: • Create and manage your account • Process transactions and withdrawals on your behalf • Comply with applicable laws, regulations, and regulatory requirements (including AML/KYC obligations) • Communicate with you about your account, transactions, and platform updates • Detect and prevent fraud, abuse, and other harmful activity • Improve and develop our services
3. Information Sharing
We do not sell your personal information. We share your information only in the following circumstances: • With Banking & Payment Partners: We share information with our regulated banking and payment partners as necessary to perform identity verification and process financial transactions. Their privacy policies govern their use of your data. • With Service Providers: We use trusted third parties to help operate our platform (e.g. cloud hosting, analytics). These parties are bound by confidentiality obligations. • Legal Compliance: We may disclose information when required by law, court order, or regulatory authority. • Business Transfers: If Paynex is acquired or merges, your information may be transferred as part of that transaction.
4. Data Security
We take the security of your information seriously. Paynex uses industry-standard security measures including: • Encrypted data transmission (TLS/HTTPS) • Secure storage with access controls • Regular security audits and monitoring • Role-based access controls for internal staff No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information for longer periods where required by law — for example, financial transaction records may be retained for up to 7 years to comply with anti-money laundering regulations.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data: • Access: Request a copy of the personal data we hold about you • Correction: Request correction of inaccurate or incomplete data • Deletion: Request deletion of your data (subject to legal retention obligations) • Portability: Receive your data in a portable format • Objection: Object to certain types of data processing To exercise any of these rights, please contact us at Support@paynexpays.com
7. Cookies
Paynex uses cookies and similar tracking technologies to enhance your experience. These include: • Essential cookies: Required for the platform to function correctly • Analytics cookies: Help us understand how users interact with the platform (anonymised) You can control cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.
8. Third-Party Links
Our platform may contain links to third-party websites, including our secure verification portal. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date below. Continued use of the platform after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us: Email: Support@paynexpays.com Phone: +1 (302) 444-1032 Address: 105 Brookwood Rd, Morgantown, NC 28655, USA